Privacy Policy

Last updated: October 5, 2026

Brown Bear Home Improvement LLC ("Brown Bear," "we," "us," or "our") provides remodeling, outdoor living, and handyman services around Macomb, Oakland, and Clay Counties and the Anchor Bay area of Michigan. This Privacy Policy explains what personal information we collect through our website and when you contact us, how we use it, and the choices you have. By using our website or submitting a request form, you agree to the practices described here.

Information We Collect

Information you give us

When you complete one of our estimate or request forms (Remodeling Estimate, Outdoor Living Estimate, or Handyman Request), we collect:

• Your first and last name

• Your email address and phone number

• Your city or township

• The services you are interested in

• Your desired start date or timeframe

• Your preferred contact method (phone, text, or email)

• The project details you describe

• Any photos or files you choose to upload

We also collect information you share when you call, text, or email us, message us on Facebook, or meet with us for an estimate, such as your property address, project scope, and budget.

Photos and files

Photos are optional and are used only to understand your project and prepare a price. Please upload photos of the work area only, and avoid including people, license plates, documents, or other personal items. Photos taken with a phone may contain hidden data such as the date and location.

Information collected automatically

When you visit our website, our website host and analytics tools may automatically collect technical information such as your IP address, browser type, device type, operating system, the pages you view, the website that referred you, and the date and time of your visit. This information is collected through cookies and similar technologies (see "Cookies and Analytics" below).

How We Use Your Information

We use your information to:

• Respond to your request and contact you about your project

• Schedule visits, prepare estimates, and provide quotes

• Perform and manage the work you hire us to do, including invoicing, payment, and warranty follow-up

• Improve our website, services, and the way we respond to requests

• Keep our website secure and prevent spam or fraud

• Comply with legal, licensing, insurance, and tax obligations

We do not use the information you submit for any purpose unrelated to your project or our business.

How We Contact You

We contact you using the method you choose on our forms, and we aim to reach out within one business day. By submitting a form with your phone number, you authorize us to call or text you about your request. You can opt out of texts at any time by replying STOP or telling us directly, and we will stop texting you. Message and data rates may apply.

If you choose to receive updates from us by email, each message will include a way to unsubscribe. You can also ask us to stop contacting you by calling or emailing us at the details below.

How We Share Information

We do not sell your personal information. We share it only as described here:

Service providers

We use trusted companies to help run our business. Squarespace hosts our website, collects the information you submit through our forms, and provides website analytics. QuickBooks, a product of Intuit, helps us with invoicing and accounting. These providers may access your information only to perform services for us and are expected to protect it.

Subcontractors and suppliers

If we hire you, we may share your name, contact details, and project address with subcontractors, suppliers, inspectors, or permit offices as needed to complete your project.

Legal and business reasons

We may disclose information when required by law, to respond to legal process, to protect our rights, property, or safety or that of others, or in connection with the sale or transfer of our business.

Cookies and Analytics

Cookies

Cookies are small files stored on your device. We and our website host use them to make the website work, keep it secure, and understand how it is used. We do not use advertising cookies or tools that track you across other websites.

Analytics

We use Squarespace Analytics to understand which pages are visited and how people find us. It reports usage in summary form and does not tell us who you are.

Your cookie choices

You can block or delete cookies in your browser settings. Some parts of the website may not work as expected if cookies are disabled.

Third-Party Links and Social Media

Our website links to our Facebook page and may link to other third-party sites, such as Google for reviews. These sites have their own privacy practices, and we are not responsible for them. Please review their policies before sharing information.

How Long We Keep Your Information

We keep request-form information for as long as needed to respond to you and follow up on your project, and we delete requests that do not become projects after 24 months. If you become a customer, we keep project, contract, and payment records for as long as required for tax, warranty, licensing, and legal purposes.

How We Protect Your Information

We use reasonable administrative and technical safeguards, including the security features of our website host, to protect your information. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as Social Security numbers or financial account numbers through our website forms.

Your Choices and Rights

You may contact us at any time to:

• Ask what personal information we have about you

• Correct information that is inaccurate

• Ask us to delete your information, subject to records we must keep by law

• Opt out of marketing emails or texts
  

We will respond within a reasonable time. We may need to verify your identity before acting on a request.

Residents of other states

Some states give residents additional privacy rights. If you live in one of those states, you may have the right to know, access, correct, or delete your personal information and to opt out of its sale or sharing. We do not sell personal information. To make a request, contact us using the details below.

Children's Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date above. Continued use of our website after changes means you accept the updated policy.

Contact Us

Questions or requests about this Privacy Policy or your information:

Brown Bear Home Improvement LLC

Email: toddb@bbhihomes.com

Phone: (586) 302-8833